What is your warranty policy?
3-year warranty covering material and workmanship defects (not misuse or improper care). For quality issues, provide batch number + photos—we offer replacement, rework, or refund solutions.
Can you ship to Amazon FBA?
Yes. We apply FNSKU labels, pack per Amazon specs, and provide required documentation.
What shipping options do you offer?
We offer air, sea, and rail freight with EXW, FOB, CIF, and DDP terms. For DDP quotes, please provide: destination postal code, delivery address, and VAT requirements.
What about CE marking and FDA classification?
CE marking only applies to products covered by EU regulations—not all products should carry CE. For the US market, whether a support product is regulated as a medical device depends on its intended use and the claims made about it. Our group company, Hangzhou Zhongzhi Industry Co., Ltd., holds FDA establishment registration and device listing […]
What QC processes do you have?
Can you handle rush orders?
Yes, but this typically affects costs or may require simplified processes.
Do you have stock products for faster delivery?
Yes, for certain popular products. Please inquire about specific items.
What is your production lead time?
Standard orders: 15–25 days. Peak season may add about one week. As a factory, we have direct control over schedules.
How long does sampling take?
Standard samples: 5-7 days plus shipping. New patterns or structures may take longer.